I've been at work so much lately, there was no way I could do more than mow my lawn, which was basically burnt. When they came to aerate and seed, they gave my wife full instructions for follow up care, both verbally and written. When I finally had some time at home, I had some questions about watering. Darren called within minutes on a Sunday afternoon and talked me through specific istructions on purchasing watering equipment and what to expect. They really want you to have a quality experience. That kind of customer service is rare these days.